M-Wire LED Lighting Delivery & Returns
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Delivery & Returns

Please note that all prices shown on this web site exclude delivery charges which must be added to all orders.

Standard Delivery  is charged at £2.50 + VAT for all UK orders up to 2 KG.

All orders over 2KG in weight are charged on a per weight basis up to 150KG, any order that exceeds this weight we will contact you to discuss the best shipping rates upon placing your order.

We will endeavour to dispatch all orders within two working days but on rare occasions some items maybe out of stock.  We will always endeavour to keep you informed of anticipated despatch dates if any delays do occur.  When we notify you of the estimated arrival date you will be able to decide whether or not to proceed with the order.

If we are unable to deliver within 28 days of ordering, we will always give you the option of receiving a full refund of any payments made.

Where stock is not immediately available we may dispatch a part shipment of any orders at our discretion or wait until we have received shipment of any out of stock items you have ordered, and dispatch the whole order together.

We make every effort to ensure that your order reaches you in one piece and on time. We cannot be held responsible for the rare occasions when transit results in the loss or damage of goods.

All of the delivery services that we use require a signature on delivery. If there is no one available at the delivery address, the courier company will leave a card asking you to contact them directly to either arrange to collect the parcel, or to arrange a second delivery attempt. If a second delivery attempt is also unsuccessful, then an additional charge is made for any further delivery attempts. You will be liable for this charge.

If after seven days you have not contacted the courier company to make arrangements to either collect the parcel or for them to re-deliver, then the parcel is automatically returned to ourselves. If this happens, you will be liable for any return delivery costs and also for the cost of re-delivery.

MWire LED Lighting cannot be held responsible for any delays in delivery and accepts no liability for costs incurred as a result of this.


Returns

We comply with the code of conduct for the distance selling regulations, if you are not completely satisfied in any way with the products purchased please return them within 7 days in a re sellable condition for a full refund.

In case of faulty products our 3 year warranty is applicable (providing the 3 year period has not expired), please contact us to arrange your returns and product replacement.

We are always here to help and pride ourselves on our customer service, please contact us should you have any questions or concerns.


ALL DELIVERY FEES ARE SUBJECT TO VAT.

*Please call 01772 616515 or email info@m-wire.co.uk  for details.